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This course introduces Microsoft Dynamics 365 Contact Center, focusing on its core features and user experiences. Participants will gain an understanding of the platform’s work allocation capabilities, learn how conversations are efficiently routed, and explore the d...

This course covers building secure and scalable AI infrastructure, managing the full lifecycle of traditional machine learning models with Azure Machine Learning, and deploying, evaluating, monitoring, and optimizing generative AI applications and agents using Micros...

This course provides students with the knowledge and skills to design and develop AI enabled database solutions across Microsoft SQL platforms, including SQL Server, Azure SQL, and SQL databases in Microsoft Fabric. It is intended for professionals who build modern d...

The Horizon 8: Administration and Operations course teach IT professionals to effectively manage desktops and users with Horizon Console. Learners will also gain practical skills to optimize performance and troubleshoot common issues.

The Workspace ONE UEM: Troubleshooting course provides common infrastructure troubleshooting scenarios, focusing on developing problem-solving skills and mastering console navigation, resolving device and resource communication issues, and using built-in tools to ide...

This 1 day course focuses on building intelligent applications that can see, interpret, and reason over images and documents using different multimodal models and agent-based tools. Learners explore how visual and document inputs can be combined with language models...

This module equips candidates with guidance to transform the way organizations work by balancing governance, execution, and continual learning. Aligned with ITIL® guidance, it provides practical direction to help align people, processes, and technology, ensuring tran...

CompTIA Project+ is a five-day, instructor-led course designed to provide delegates with the essential knowledge and skills required to manage projects effectively or to be a valued, high-performing member of a project team. This entry-level project management certif...

Secure AI solutions in the cloud by configuring AI workloads, applying cloud-native protections, and reinforcing security outcomes with identity controls. Learn how AI workloads authenticate, how trust boundaries are established, and how security posture and workload...

This course moves from foundational setup to production deployment, covering environment configuration and enterprise-grade governance. Learn to build robust ingestion pipelines, implement security with Unity Catalog, and deploy optimized workloads. By the end, you w...