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This course will teach you how to enhance and automate business processes using Dynamics 365 customer engagement apps, while incorporating native interconnectivity with Microsoft 365. You will also learn to support customers efficiently through AI-driven Dynamics 365...

This course is designed to bring you up to speed on the enhancements added in the ITIL® (Version 5) Foundation, assuming you have experience/certification in the previous ITIL® 4. This is also a chance to upgrade your current certification to the new Version 5 in onl...

This course provides students with the knowledge and skills to design and develop AI enabled database solutions across Microsoft SQL platforms, including SQL Server, Azure SQL, and SQL databases in Microsoft Fabric. It is intended for professionals who build modern d...

This 2 day course covers the foundations of the ServiceNow Security Operation suite, including Security Incident Response, Vulnerability Response & more.

Coaching employees addresses performance objectives and helps unleash the potential within each person.

This performance-based exam tests your ability to analyze Red Hat Enterprise Linux systems for common issues that may cause degradation or loss of performance and either correct the issues or gather forensic information that can be passed along to a third party.

Agile and Scrum Workshop is a great introduction to Scrum and how to apply Scrum methods to your project to get better results

Explore the business analysis lifecycle in both waterfall and agile projects, with a focus on planning, documentation, analysis, management, and communication activities. Enroll at Global Knowledge!