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CVP Development and Scripting – Part 1 is part of the Cisco CCE/CVP suite of Contact Center suite. CVPDS-1 teaches each student to use the features of Call Studio to build self-service IVR applications for CVP VXML Server, and to pass data between CCE/ICM and CVP. St...

This course provides a comprehensive introduction to Microsoft 365, Copilot, and AI-powered agents. It introduces learners to the foundational concepts, core services, and administrative controls of Microsoft 365. It then builds upon this foundation by exploring how...

Learners will understand how to use Microsoft 365 Copilot and its functionalities to improve their productivity. The course focuses on real-world use cases—no coding required—making it ideal for those who want to confidently integrate AI into their work.

In this report, review the 15 most popular certifications according to our more than 12,000 North American respondents to our annual IT Skills and Salary Survey. For each certification, you'll find a brief description, the average salary, and some insight into why it is popular.

This report discusses the growing significance of human capital and intellectual property on the performance, sustainability, and valuation of companies. It examines the business drivers for investing in the acquisition, development, and certification of knowledge workers as well as current technology and economic trends that are accentuating the critical need to invest in the education and training of employees and customers.

Read more about the best IT skills to learn in 2014. Global Knowledge’s resource library features comprehensive articles and handy how-to lists.

This course provides you with the knowledge required to develop and employ your skills as a ServiceNow System Administrator within a domain-separated instance. Upon successful completion of this training course, you will have the opportunity to receive a voucher code...

This three-hour free event is designed to teach business leaders and IT technical professionals the benefits of computing in the AWS Cloud. We’ll cover AWS services for computing, storage, database management, networking, and content. You will learn how to use AWS se...

Gain an understanding of Generative AI and how it can address concerns and challenges, and supports business growth with Generative AI Essentials for Technical and Business Decision Makers. Learn the steps for planning a generative AI project and the key consideratio...