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This is a 3-day instructor-led course intended for system engineers and customers who will be deploying and administering advanced Packaged Contact Center Enterprise functionality. This course is eligible for 30 Continuing Education Credits (ILT Modality).

Discover how to handle customers in a way that builds a foundation of trust and feedback. Underst and meet their needs is the first and last steps to success.

Application Development Fundamentals hands-on course will provide training and lab work to support application creation in ServiceNow.

Apply important principles and skills you can use as a technical customer service representative. Live virtual classes. Group training available.

Building a successful, high performance team is about more than finding a group of people with the right mix of professional skills.

In this training you will learn to analyze your audience, organize writing, and employ effective persuasive techniques, so that your writing makes an impact.

The Configuration Management Database course is based off the content of the CMDB Fundamentals eLearning currently available on ServiceNow Learning.

ServiceNow Discovery Fundamentals course is for customers, partners, employees who implement and administer features, functions, data associated with Discovery.

Performance Analytics is the engine that uncovers insights and reveals hidden value to define new, targeted learning interventions.

Software Asset Management (SAM) Professional exam certifies that a successful candidate has the skills and essential knowledge.