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Read the clarification on how ITIL differentiates between problems and incidents, how they are related, and why it matters to adapt both.

Find out the advantages and disadvantages of SQL indexing from the experts at Global Knowledge. The real value of indexing is to help retrieve data quickly, but you must consider the negative impact on the server when data is modified.

Even in professionally managed network environments it is still possible for mistakes to happen. If an Active Directory object such as a user or computer account is accidentally deleted  network access will be lost. Worker productivity will decline until the account...

CompTIA Security+ Certification demonstrates foundational IT security knowledge and skills when reacting to security incidents or potential risk. Enroll today!

What were the top paying IT and project management certifications for 2016? his article will help you answer both questions by providing a review of the 15 top-paying certifications.

Learn how to build a strong business case when requesting training from management with our guide to convincing your manager you need training. We highlight how the cost to train employees is cheaper than the cost to replace them.

What’s the difference between high availability and fault tolerance in VMware vSphere? This article elaborates on first configuring high availability and then layer on the fault tolerance capability. Learn more.

Exchange 2010 builds upon the significant changes to the transport that were made in Exchange 2007. In this article, I'll review the transport pipeline and routing components and list some of the new architectural and administrative enhancements to the Exchange 2010...