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Cisco Unity, Unity Connection, and Unity Express are all examples of systems that support both AA and VM functionality. Cisco Unity Contact Center and Contact Center Express are examples of IVR systems supporting skill-based routing and full automatic call distribution (ACD) functionality. Learn more about DTMF relay!

No matter what book or manual you use to study for the CCNA examination, you will see various protocols and processes referencing an RFC. And, although frequently referenced, the RFCs are seldom actually included in the documentation. So, the logical question becomes...

Discover network forensics analysis and learn more about the new Paradigm in network security in our webinar.

Big data is changing industries. A new application made possible by cloud computing, data is about patterns and trends and forward-looking business intelligence.

Organizational agility means the ability to adapt swiftly to these changes. This brief examines how cloud (social, mobile, analytics) improves agility, and what it means to your business.

The benefits of well-formed and managed process include improved productivity, lower costs, higher quality, less turnover, and better morale.

IT leaders often make the mistake of assuming cloud is just another technology to implement, but cloud is a service model, not a technology.

Cloud isn’t a technology — it’s a new business model powered by new technologies. Cloud sells IT infrastructure, platforms and applications as services.

The top three reasons for moving to the cloud are efficiency, agility and innovation. Resource pooling makes cloud computing both appealing and dangerous. Managing cloud’s built-in risks can help you achieve its benefits.

This brief examines how having an effective decision process increases your chance of success when adopting cloud computing.