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It teaches how to implement techniques like retrieval-augmented generation (RAG) and multi-stage reasoning, as well as how to fine-tune large language models for specific tasks and evaluate their performance. Students will also learn about responsible AI practices fo...

CVP Development and Scripting – Part 1 is part of the Cisco CCE/CVP suite of Contact Center suite. CVPDS-1 teaches each student to use the features of Call Studio to build self-service IVR applications for CVP VXML Server, and to pass data between CCE/ICM and CVP. St...

This course explores how to work smarter with Copilot in Microsoft Fabric. Learn how to integrate, transform, store data, and create insightful reports using Copilot in Microsoft Fabric.

Learn to perform everyday tasks using the IBM AIX operating system.

Exclusive – Step into the "Employee Emotional Intelligence" workshop—a transformative, hands-on experience designed to help you master the art of self-awareness, stress management, and positive communication. In just one day, you’ll discover practical strategies to manage emotio...

Exclusive – Ready to transform your workplace experience? The "Growing Work Relationships Positively" workshop is designed for professionals who want to thrive in today’s dynamic environments. In just one day—either face-to-face or virtually—you’ll master the art of building tru...

Exclusive – Step into the "Managing Customers Successfully" workshop—a dynamic, hands-on experience designed for professionals who want to master the art of customer relationships. In just one day, you’ll uncover the secrets to building trust, understanding customer motivations,...

Exclusive – Unlock the skills to confidently navigate tough topics in professional settings. In this dynamic 1-day course, you'll gain practical tools and fresh insights to manage conflict and handle the conversations we often avoid. Discover how emotions shape dialogue, learn t...

Explore advanced tools like Copilot automation, AI forecasting, and intelligent collections. Hands-on labs cover financial reporting, budgeting, AP/AR, and integration with Microsoft 365 and Power Platform. Learn to optimize operations through business events, electr...

This course will teach you how to enhance and automate business processes using Dynamics 365 customer engagement apps, while incorporating native interconnectivity with Microsoft 365. You will also learn to support customers efficiently through AI-driven Dynamics 365...