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This experience provides insights into crafting contextual prompts for Copilot and engaging use case scenarios that showcase seamless integration into daily business workflows. Whether you're a business user looking to streamline tasks or a decision-maker exploring A...

Humanizing IT™ is a groundbreaking approach that integrates human-centered design into IT service management. It focuses on improving the way IT services are designed, delivered, and experienced by ensuring they are intuitive, efficient, and aligned with real user ne...

The Essentials of Webex Calling (CLWXCALL) course is designed to guide you through a complete Webex Calling setup, from the initial installation of Webex Control Hub and adding users to configuring Webex Calling features through an existing on-premises Cisco Unified...

In this course, you'll learn the basics of GitHub and gain a better understanding of its fundamental features with a hands-on exercise all within a GitHub repository. You'll learn best practices for building, hosting, and maintaining a secure repository on GitHub.

The Enhancing Cisco Security Solutions with Data Analytics (ECSS) training covers intermediate-level knowledge of Splunk, including its fundamentals, key components, and architecture so you can detect, investigate, and respond to security threats effectively. You’ll...

It teaches how to implement techniques like retrieval-augmented generation (RAG) and multi-stage reasoning, as well as how to fine-tune large language models for specific tasks and evaluate their performance. Students will also learn about responsible AI practices fo...

CVP Development and Scripting – Part 1 is part of the Cisco CCE/CVP suite of Contact Center suite. CVPDS-1 teaches each student to use the features of Call Studio to build self-service IVR applications for CVP VXML Server, and to pass data between CCE/ICM and CVP. St...

This course explores how to work smarter with Copilot in Microsoft Fabric. Learn how to integrate, transform, store data, and create insightful reports using Copilot in Microsoft Fabric.

Exclusive – Step into the "Managing Customers Successfully" workshop—a dynamic, hands-on experience designed for professionals who want to master the art of customer relationships. In just one day, you’ll uncover the secrets to building trust, understanding customer motivations,...

This course will teach you how to enhance and automate business processes using Dynamics 365 customer engagement apps, while incorporating native interconnectivity with Microsoft 365. You will also learn to support customers efficiently through AI-driven Dynamics 365...