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This course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel.

This course presents the skills necessary to administer and manage a VxRail cluster. Key topics include management interfaces, managing cluster configurations, resource provisioning and expansion, monitoring, managing availability, and basic troubleshooting. Hands-o...

The PowerScale Administration course prepares students to implement, configure and administer the Dell Technologies PowerScale NAS Solution. Topics include an overview of hardware, the configuration and verification of basic and advanced networking, authentication, i...

As a manager, you are responsible for setting the goals for your team and for managing their work. Organizational goals can often get lost in layers of management and not get communicated to the individual contributors. In the absence of goals, employees can feel unm...

Getting work done through others is a special challenge, but it is a skill that can be learned and mastered. The ability to thoughtfully delegate tasks involves four major functions: planning, organizing, motivating, and controlling. Delegation Skills for Leaders dis...

Empathy is the ability to recognize, understand, and share the thoughts, feelings, and challenges of another person, animal, or fictional character. Practicing empathy profoundly influences the thinking and leadership styles. It creates an environment of trust and mo...

Mindfulness is a technique that helps to transform lives into something that is fulfilling. The practical benefits of being mindful include gaining greater self-awareness, finding joy in the work being done, navigating stressors and strains in personal and profession...

Deliver Your Message with Poise, Empathy and Resolve. Unfortunately, difficult conversations need to happen in the workplace. There are situations where someone has to be let go, told that they aren’t being promoted, or receive a poor performance review – common scen...

Challenging behaviors in the workplace can impact team morale, productivity, and organizational success. “Managing Difficult Workplace Behaviors” equips leaders with practical tools and techniques to address these behaviors effectively, while maintaining professional...

The TOGAF® EA Training Bridge Course is based on the latest version of TOGAF® Standard 10th Edition and will help you to prepare to take the TOGAF® Enterprise Architecture Bridge exam leading to the TOGAF® Enterprise Architecture Practitioner Certification. The TOGAF...