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This 3-day course combines the key concepts, principles, values, and challenges of the five ITIL® 4 management practices below: Service Desk Incident Management Problem Management Service Request Management Monitoring & Event Management It is intended to provid...

Mindfulness is a technique that helps to transform lives into something that is fulfilling. The practical benefits of being mindful include gaining greater self-awareness, finding joy in the work being done, navigating stressors and strains in personal and profession...

Accurately defining project scope sets the foundation for a successful project that accomplishes organizational needs. Research has shown that substandard requirements and scoping techniques often result in projects exceeding their planned budgets by as much as 200%....

Proactively identifying and controlling risk greatly increases the accuracy of the project’s scope, schedule, and budget, as well as reduces the amount of time the team spends putting out fires. This course, based on PMI®’s PMBOK® Guide, Sixth Edition, focuses on imp...

This course, based on PMI®’s PMBOK® Guide, seventh Edition, focuses on improving both the efficiency and effectiveness of all project-related communications, from initial planning through closure. It also examines best practices for identifying and engaging stakehold...

Deliver Your Message with Poise, Empathy and Resolve. Unfortunately, difficult conversations need to happen in the workplace. There are situations where someone has to be let go, told that they aren’t being promoted, or receive a poor performance review – common scen...

In today's world of rapid change, success requires firms to have both leadership and strategy. In this course, you will learn pragmatic and actionable steps towards developing leaders that embodies both. The Strategic Leader course aims to transform participants into...

The OpenManage Enterprise course is a baseline course that provides a learner with a good understanding of the functions and features of OpenManage Enterprise. Lecture and lab activities cover the following topics for students: Installation/Configuration, navigating/...

The ITIL 4 Specialist: Plan, Implement and Control combined practice module is a 3-day course designed for IT professionals aiming to establish good cross-practice collaboration and effective service value streams. After completion of this course, these individuals w...

AI is beginning to reshape how testing is planned, written, and maintained, and this course helps you build the skills to apply it in ways that actually make your work easier. Whether you are creating test cases, choosing what to run, or reviewing failures, you will...