Search

CVP Development and Scripting – Part 1 is part of the Cisco CCE/CVP suite of Contact Center suite. CVPDS-1 teaches each student to use the features of Call Studio to build self-service IVR applications for CVP VXML Server, and to pass data between CCE/ICM and CVP. St...

This course explores how to work smarter with Copilot in Microsoft Fabric. Learn how to integrate, transform, store data, and create insightful reports using Copilot in Microsoft Fabric.

This course provides a comprehensive introduction to Microsoft 365, Copilot, and AI-powered agents. It introduces learners to the foundational concepts, core services, and administrative controls of Microsoft 365. It then builds upon this foundation by exploring how...

Exclusive – Step into the "Strong and Effective Negotiations" workshop and transform the way you approach every deal, discussion, and partnership. In just one day, you’ll discover proven strategies to plan and conduct collaborative negotiations, understand and leverage different...

Exclusive – Step into the "Managing Customers Successfully" workshop—a dynamic, hands-on experience designed for professionals who want to master the art of customer relationships. In just one day, you’ll uncover the secrets to building trust, understanding customer motivations,...

Learners will understand how to use Microsoft 365 Copilot and its functionalities to improve their productivity. The course focuses on real-world use cases—no coding required—making it ideal for those who want to confidently integrate AI into their work.

In this course, learners will explore how to lead AI transformation across their organization. They’ll learn practical strategies to identify high-impact AI opportunities, align investments with business goals, and champion responsible AI practices. The course emphas...

Stay ahead of evolving threats with Cisco Security Fundamentals (SECFNDU), a course crafted for IT professionals who want actionable skills in modern network security. Delve into the latest technologies, including virtualization, next-generation firewalls, VPNs, and...

Explore advanced tools like Copilot automation, AI forecasting, and intelligent collections. Hands-on labs cover financial reporting, budgeting, AP/AR, and integration with Microsoft 365 and Power Platform. Learn to optimize operations through business events, electr...

This course will teach you how to enhance and automate business processes using Dynamics 365 customer engagement apps, while incorporating native interconnectivity with Microsoft 365. You will also learn to support customers efficiently through AI-driven Dynamics 365...