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Learn how SmartCloud Control Desk can retrieve software details on managed PCs, which allows us to keep track of the licenses of the commercial software and comply with licensing requirements.

The certification and exam guide discusses the benefits of having a ITIL certification with each level and tips for the ITIL certification exams.

New – New & Exclusive – This module explores the ways in which digital organizations and digital operating models function in high velocity environments.

The Information Technology Infrastructure Library is a set of best practices designed to describe common approaches for IT service management (ITSM).

No matter which IT field you're working in, there are several skills that are useful for every IT professional to know. Here, seven experienced IT professionals working in the networking, programming, project management, and security fields, share what they believe a...

Most organizations quickly realize that knowledge management must be integrated with incident management in order to improve the quality of service and the efficiency of providing assisted service. What is not as quickly recognized is the value of integrating knowledge management with problem management.

Learn the foundations of IT service management and how they can benefit your organization. Certification exam voucher included! ITIL Exam Guarantee.

New – Integrate different value streams and activities to create, deliver & support IT-enabled products and services, and relevant practices, methods and tools.

New – Learn to manage engagement and interaction between a service provider and their customers, users, suppliers and partners for those in service management.

Find offerings to learn to manage engagement and interaction between a service provider and their customers, users, suppliers and partners.