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Co-authors Michael Scarborough and Ryan Ballmer discuss some key differences in the new Global Knowledge ITIL courseware.

Defining and Simulating ITIL® Processes Using IBM WebSphere Business Modeler Advanced. Our expert tackles this and many other questions regarding ITIL.

The business and customers are looking to IT service providers to be more responsive, delivering more frequent service changes with higher quality.

You know you need to invest in training, but how do you get the best return on investment (ROI) from your training dollars? To help you make smart training decisions, we've put together this guide, which illustrates some alternative and little-known payment options, the types of discounts and promotions available with training and a suggested list of courses that give you excellent value.