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Cisco Unity, Unity Connection, and Unity Express are all examples of systems that support both AA and VM functionality. Cisco Unity Contact Center and Contact Center Express are examples of IVR systems supporting skill-based routing and full automatic call distribution (ACD) functionality. Learn more about DTMF relay!
Learn about the new technologies related to Cisco Unified Computing Solution (UCS).
Course Code: 3251
Learn about Session Initiation Protocol (SIP) and other protocols related to SIP implementations.
Course Code: 4845
In the Cisco Gateway course (CSCGW), gain valuable hands-on experience working with Cisco SIP, CUBEs, legacy gateways and router portions of IP Telephony. Gain the skills needed to obtain valuable Cisco certifications - enroll now at Global Knowledge!
Course Code: 2078
Learn about Cisco QoS requirements, conceptual models such as best effort, IntServ, and DiffServ, and the implementation of QoS on Cisco platforms. Know how to design and implement efficient, optimal, and trouble-free multiservice networks. Enroll now!
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