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The Information Technology Infrastructure Library is a set of best practices designed to describe common approaches for IT service management (ITSM).

System Administrators, or sysadmins, are the “installation specialists”, “configuration specialists” and “fixers” in IT. To get a better understanding of the type of IT training that sysadmins require, we compiled a list of the 10 most-attended Global Knowledge courses by sysadmins.

The business and customers are looking to IT service providers to be more responsive, delivering more frequent service changes with higher quality.

What were the top paying certifications in 2016? Which certifications did people want credentials in? This article gives a look back to 2016 by providing a review of the 15 top-paying certifications.

You know you need to invest in training, but how do you get the best return on investment (ROI) from your training dollars? To help you make smart training decisions, we've put together this guide, which illustrates some alternative and little-known payment options, the types of discounts and promotions available with training and a suggested list of courses that give you excellent value.

Learn about these certifications that employers use as a benchmark to measure your experience and knowledge as an IT professional.

In this report, review the 15 most popular certifications according to our more than 12,000 North American respondents to our annual IT Skills and Salary Survey. For each certification, you'll find a brief description, the average salary, and some insight into why it is popular.