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ITIL®4 Foundation - French

Course Code: 100456

ITIL 4 Foundation provides practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services.

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ITIL® 4 Specialist: Drive Stakeholder Value

Course Code: 100438

NewLearn to manage engagement and interaction between a service provider and their customers, users, suppliers and partners for those in service management.

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ITIL® 4 Strategist: Direct, Plan and Improve

Course Code: 100440

Find offerings to learn to manage engagement and interaction between a service provider and their customers, users, suppliers and partners.

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ITIL® 4 Specialist Monitor, Support, and Fulfil

Course Code: 831105

This 3-day course combines the key concepts, principles, values, and challenges of the five ITIL® 4 management practices below: Service Desk Incident Management Problem Management Service Request Management Monitoring & Event Management It is intended to provid...

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Get Your Best Practices in Order: ITSM and Your Organization

Webinar – Recorded | June 24, 2014

Learn how to get your best practices in order with ITSM in our webinar.

Six Scary IT Certification Exams

Article | July 13, 2017

Certifications are the most common way in IT to prove you have the skills to solve various technical and business challenges. In this article, I'll address a range of skill sets. For each certification listed, I've included what the certification measures, the requirements to obtain it.

Why Now Is the Right Time to Combine ITIL® 4 and Project Management

Article | May 09, 2019

The Information Technology Infrastructure Library is a set of best practices designed to describe common approaches for IT service management (ITSM).

Top 10 Courses for System Administrators

Article | July 27, 2021

System Administrators, or sysadmins, are the “installation specialists”, “configuration specialists” and “fixers” in IT. To get a better understanding of the type of IT training that sysadmins require, we compiled a list of the 10 most-attended Global Knowledge courses by sysadmins.

The Intersection of DevOps and ITIL®

White Paper | July 07, 2015

The business and customers are looking to IT service providers to be more responsive, delivering more frequent service changes with higher quality.

15 Top-Paying Certifications for 2016

Special Report | Jan. 01, 2016

What were the top paying certifications in 2016? Which certifications did people want credentials in? This article gives a look back to 2016 by providing a review of the 15 top-paying certifications.