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Course Code: 100437
New – Integrate different value streams and activities to create, deliver & support IT-enabled products and services, and relevant practices, methods and tools.
Course Code: 100438
New – Learn to manage engagement and interaction between a service provider and their customers, users, suppliers and partners for those in service management.
Course Code: 100456
ITIL 4 Foundation provides practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services.
Course Code: 831105
This 3-day course combines the key concepts, principles, values, and challenges of the five ITIL® 4 management practices below: Service Desk Incident Management Problem Management Service Request Management Monitoring & Event Management It is intended to provid...
Course Code: 222222
Learn the foundations of IT service management and how they can benefit your organization. Certification exam voucher included! ITIL Exam Guarantee.
Course Code: 100441
New – Take this course to learn how being a ITIL 4 strategic leader shows that you understand how to arrange digital business strategy with IT strategy.
The business and customers are looking to IT service providers to be more responsive, delivering more frequent service changes with higher quality.
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