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The Global Knowledge 2016 IT Skills and Salary Report revealed that ITIL ranks among the top 5 playing IT certifications to obtain.

The Information Technology Infrastructure Library is a set of best practices designed to describe common approaches for IT service management (ITSM).

Our mission statement for ITIL is to build better services to focus on the current goal for each ITIL task for the correct use of ITIL.

This white paper describes a technique for defining the processes called SIPOC (Suppliers, Inputs, Process, Outputs, and Customers).

ITIL implementation initiatives fail when all three enablers aren’t factored in: people, process, and technology. The most important enabler is people.

Investments in ITIL made by IT I&O leaders often show few results, raising questions about the value of ITIL and the quality of leadership.

Michael Scarborough and Ryan Ballmer, co-authors of Global Knowledge ITIL courseware, discuss the difference between ITIL Capability courses and ITIL Lifecycle courses.

Co-authors Michael Scarborough and Ryan Ballmer discuss some key differences in the new Global Knowledge ITIL courseware.

Michael Scarborough and Ryan Ballmer, co-authors of Global Knowledge ITIL courseware, discuss why ITIL is important to businesses.

Learn how to study for and pass ITIL Intermediate Exams in our webinar.