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Read the clarification on how ITIL differentiates between problems and incidents, how they are related, and why it matters to adapt both.

Gain the understanding you need to implement ITIL with instructions and tips for important steps and methods for evaluating your existing processes.

The certification and exam guide discusses the benefits of having a ITIL certification with each level and tips for the ITIL certification exams.

Certifications are the most common way in IT to prove you have the skills to solve various technical and business challenges. In this article, I'll address a range of skill sets. For each certification listed, I've included what the certification measures, the requirements to obtain it.

New – New & Exclusive – This module explores the ways in which digital organizations and digital operating models function in high velocity environments.

What were the top paying certifications in 2016? Which certifications did people want credentials in? This article gives a look back to 2016 by providing a review of the 15 top-paying certifications.