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Discover the essentials of effective negotiations including the process, the different styles, and the communication elements that can affect the outcome.

Learn how to develop a questioning outlook and quality standards that will help you make more effective decisions.

At some point, you’ll find yourself working with “Difficult People.” The effects they can have on an organization vary greatly but usually involve many problems for the team. Learn about some common types of difficult people and how to handle them.

Understand the role of internal or external consulting, key consulting processes and the Consulting Life Cycle.

During challenging economic times, financial acumen is expected at every organizational level. You've got to know how to justify a request, quantify your contributions to the company, and spot profit drains immediately. Because whether you're a wizard of finance o...

In today's volatile and challenging business environment, you have to build successful work relationships and interact with people in a positive way to achieve your organizational goals. Now, discover the basic competencies critical to solid work relationships-and ca...

Do you find yourself overloaded with work? Feel so stretched to the limit you can't set priorities? Exhaust yourself daily without accomplishing your goals? Remember, every minute of your day impacts the business. If you answer yes to one or more of the above, it's t...

Customers have more choice than ever before, regardless of the industry, product, or service, and they rate their service experience on a situational basis. Providing exceptional customer service is no accident; it is a combination of focus, process, and people skill...

Whether you're allocating resources for a project, funding a new initiative or establishing a supply chain for a new product or service, negotiation is inevitably at the heart of the process. But few people understand the structure, techniques, and approaches availab...

To achieve success, technical professionals must have strong and flexible interpersonal and communication skills in addition to their technical abilities.