ITIL is the preeminent framework for managing IT service delivery around the world. ITIL 4 defines a Service Value System that prescribes specific practices and activities during the design, development, delivery, and support of IT services.
Becoming ITIL 4 certified benefits IT service management professionals by:
- Learning the ITIL framework and best practices
- Aligning their skills and knowledge to global standards
- Increasing their competitive advantage in the job market
Authored by an ITIL expert, this certification prep guide includes instruction, resources, and practical tips to help IT professionals pass the ITIL Foundation examination.
Download the guide today!