Checkout

Cart () Loading...

    • Quantity:
    • Delivery:
    • Dates:
    • Location:

    $

Contact Sales

Resource Library

Filter By

Topics

Show Filters
Result Filters:

1003 Results Found

Results per page: 10 40 80

Microsoft Certification Exams, No Testing Center Required

Article | Oct. 17, 2014

Having options in life is usually a good thing. Do you want a cheeseburger or pizza for lunch? Water or sweet tea? And, if you’re going to take a Microsoft certification exam, do you prefer to take it at a Pearson VUE Authorized Test Center or in the comfort of your own home or office?

The Human Side of Communication in the Digital Age

Webinar – Recorded | Oct. 15, 2014

Communication in our work and personal life has been dramatically transformed, not only by technology, but also by new practices and habits. At the same time, numerous studies show that communication is one of the top critical skills required to be successful. In fact, because of the way organizations and jobs are evolving, the importance of communication keeps increasing for professionals and leaders. This hour-long complimentary webinar is not about how to maximize your LinkedIn contacts or attract more Twitter followers. Jocelyn Bérard is a psychologist specializing in human performance and will share innovative ways to influence others through communication. He will also help you raise your knowledge and awareness about your personality traits and personal characteristics, how they impact communication and how to use them effectively.The digital age is here and you can't control it. But you can certainly improve and better use the human side of your communication.

Understanding Calling Search Space Usage at the Phone and Line Level

Article | Oct. 14, 2014

Where should you apply the CSS, and why are there two places to apply it? One approach is to pick one of the parameters and apply the permissions there. Quite often, an administrator will pick the phone-level CSS and configure it there so that it applies to all calls made from all lines. The goal is to specify what partitions are allowed to be called. 

Stakeholder Perceptions Become Your Project Reality

White Paper | Oct. 13, 2014

For project managers, meeting stakeholder expectations means that you have to know what the expectations are to begin with if you are ever expected to meet them. After expectations have been set, follow up with your stakeholders to ensure that the expectations haven't changed. People change their minds often, so communicate in order to influence their perceptions and expectations. You may be surprised how simple communication and understanding expectations can positively affect your next project.

PowerVm Virtualization Essentials

White Paper | Oct. 09, 2014

PowerVM is the virtualization environment for AIX, Linux, and IBM i running on the IBM POWER hardware platform. This white paper provides an overview of PowerVM concepts, architecture, terminology, and capabilities.

6 Things Project Managers Shouldn’t Do: #6 Ignore the Input of Their Team

Article | Oct. 07, 2014

In this series, we are looking at six things that can trip up project managers. We’ve covered the hazards of overcommitting, how to provide feedback, the importance of taking responsibility, staying focused, and what leading from the front can actually look like. Finally, we’ll take a look at handling team input.

Benefits of Using “+” Dialing in the CUCM Dial Plan

Article | Oct. 03, 2014

For smaller companies, configuring a dial plan to account for variations in dialed numbers is often not a problem. However, companies that are larger and more global in nature encounter a number of issues when designing their dial plan approach.

How to Become an ITIL Expert

Video | Oct. 02, 2014

Michael Scarborough and Ryan Ballmer, co-authors of Global Knowledge ITIL courseware, discuss how to become an ITIL expert.

When e-Learning Fails: Five Classic Mistakes and How to Avoid Them

Webinar – Recorded | Oct. 02, 2014

Most of us have been involved with an e-Learning design project that has not delivered its intended impact. Across organizations, remarkably similar but preventable mistakes are made in the design and development of e-Learning that can frustrate learners, reduce effectiveness and ultimately impede success. Small missteps early in the design process can lead to costly problems in the development and implementation stages. This session will present 5 common mistakes e-Learning professionals make. For each mistake, evidence-based best practices will also be shared to help prevent their occurrence in the future. The evidence-based best practices can serve as a design guide for successful e-Learning projects of all types. Finally, approaches will also be discussed to help organizations integrate evidence-based best practices into their e-Learning design efforts.

How To Use Enterprise License Manager with Cisco Unified Communications Manager

Article | Sep. 29, 2014

License provisioning has always been a bit of a challenge in the CUCM environment. Prior to CUCM v9.0, licensing was managed on a per-cluster basis with each cluster requiring its own license files that were tied to the media access control (MAC) address of the cluster’s publisher. This approach to license management was limiting in the fact that one cluster might have unused licenses while another cluster may be at its limit and sharing between clusters was not possible.