Resource Library

Change is the order of the day, and if anything, the pace of business and technology change is accelerating. The business and customers are looking to IT service providers to be more responsive, delivering more frequent service changes with higher quality-resulting in services that deliver more value to the business. In order to continue to be relevant and of high value, ITIL must continue to benefit from other complementary best-practices for IT. DevOps, an approach that encourages improved communication, collaboration, and teamwork across development and operations, can have a positive influence in improving ITIL processes across the service life-cycle.

Cloud computing is a big force in IT today, and it isn't going away. In fact, cloud adoption is going up geometrically, both for end users (think apps on your phone or tablet) as well as for organizations of all sizes. In fact, many smaller organizations may not have any on-premises infrastructure at all, other than networking infrastructure to get connected to the cloud. With this transformation in IT, it behooves all of us in the industry to understand it and adapt or risk being out of a job, like punch card operators.

Security attacks have become more advanced; therefore, security solutions have needed to evolve to deal with those threats. Cisco's acquisition of Sourcefire brings a new paradigm to the security landscape. No longer is security a one-time, instantaneous event. Security now is threat based, network cognizant, and continuous. All organizations, public and private, need to be aware not only of the constantly changing threat environment, but must be prepared to respond in kind.

Cisco Collaboration Systems Release (CSR) 10.6, along with CUCM 10.5(2), enhances the user and administrator experiences and interactions. In many cases, a change to one product may necessitate changes to other products. For example, where the deployment options for video conference control changed to place all control behind the Telepresence Conductor, Cisco Prime Collaboration management tools had to be updated to reflect this new deployment approach. As new endpoints are added, CUCM and Prime Collaboration both needed to be updated to reflect the new endpoints.

We build requirements at a quantum level to connect the vital elements, which are needed to realize a requirement. As we consider the relationships between the behaviors, actions, and responses, we begin to identify and associate the characteristics and conditions, which will drive and constrain the behaviors. Realizing a requirement means joining these elements together and noting them as elements of the requirement.

This white paper describes a technique for defining processes called SIPOC (Suppliers, Inputs, Process, Outputs, and Customers). SIPOC provides a structured way to define the key elements of any process. SIPOC can be used as a means of defining any of the service management processes presented in ITIL® best practices. Furthermore, SIPOC can be used as the preliminary input into the more formal documentation of a process in one of many process design tools.

Microsoft Office 365 has a vast array of features to explore. A rich administration interface, streamlined security, and versatile migration options make this one of the most interesting products when it comes to an SaaS public cloud solution.

In this white paper, you'll discover what SAP BusinessObjects and Web Intelligence can deliver. When it comes to accessing large amounts of data and then creating customized and sophisticated analytical reports, you'll see why Web Intelligence is a wise choice.

The network forensics market is set to dramatically expand as increasing numbers of organizations become the victims of malware attacks. Limiting the damage from these incursions, and avoiding potentially crippling losses, are key motivators for businesses of any size. And network forensics offers a powerful set of tools to help companies achieve those goals.

When properly utilized, VLANs and trunks provide flexibility, stability and ease of troubleshooting. This paper provides technical details about VLANs and trunks, along with design options at a basic to intermediate level. Recommendations and commands are included throughout.