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ITIL® (Version 5) Managing Professional Transition – Including Exam

ITIL® Managing Professional Transition (Version 5) is a transition module designed for candidates who hold either the ITIL® 4 Managing Professional or ITIL® v3 Expert designation. It provides a fast-track route for experienced ITIL® professionals to transition to ITIL® (Version 5) without completing all modules individually.

ITIL® Managing Professional Transition (Version 5) consolidates key concepts from the following ITIL® (Version 5) modules:

  • ITIL® Experience (Version 5) - integrates human experience into the design and delivery of digital products and services. It recognizes that functional success alone is not enough; how services are perceived, trusted, and engaged with directly influences the value they create.
  • ITIL® Product (Version 5) - ITIL® Product provides guidance for organizations involved in the creation and continual improvement of digital products across the digital product and service lifecycle.
  • ITIL® Service (Version 5) - explores how organizations design, build, deliver, support, and continually improve services in order to create value for stakeholders.
  • ITIL® Transformation (Version 5) - guide organizations through enterprise-wide transformation. Designed to bridge the gap between ambition and realisation - from defining strategic intent to delivering measurable business outcomes.

The courseware and exam are currently only available in English.

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

GK# 831026 Vendor# ITIL5MPT
Vendor Credits:
  • Global Knowledge Delivered Course
  • Training Exclusives
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Who Should Attend?

This course is aimed at:

  • Professionals who have invested in ITIL® 4 or ITIL® v3 certifications and require a straightforward upgrade route.
  • Professionals at all levels and across all types of organizations involved in digital product and service management.

What You'll Learn

After you complete this course, you will be able to:

  • Describe the ITIL® Product & Service Lifecycle and its activities
  • Distinguish between product, service, and experience perspectives
  • Describe the purpose, steps, and outputs of all 8 lifecycle activities and apply a product and service perspectives to each activity
  • Understand lifecycle integration, value streams, and operating models
  • Explain the ITIL® Experience Model and its components and the concepts, roles, interactions, journeys and expectations presented in ITIL® Experience
  • Understand the ITIL® Transformation Model and apply transformation and governance concepts
  • Explain the role of AI in product, service, and experience management as well as transformation
  • Understand how the new ITIL® modules integrate with PRINCE2® and DEVOPS INSTITUTE

Course Outline
  • Module 1: Introduction to ITIL® Product, Service and Experience and the new ITIL models
  • Module 2: The ITIL® Product and Service Lifecycle management activities
  • Module 3: Managing the ITIL® Product and Service Lifecycle
  • Module 4: ITIL® Experience
  • Service Journey & Roles
  • Capturing experience & Stakeholder Journeys
  • Module 5: ITIL® Transformation
  • Module 6: ITIL® and AI
  • Module 7: ITIL® and other frameworks
  • Module 10: What’s next?
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Prerequisites

The candidate must have passed one of the below certifications:

  • ITIL 4 Managing Professional or
  • ITIL 4 Master or
  • ITIL v3 Expert or
  • ITIL v3 Master

Related Certifications

Recommended preparation for exam(s):

  • ITIL® (Version 5) Managing Professional Transition - Product, Service, Experience
    The exam is 120 minutes long, 60 multiple choice questions. This is an open book exam. Pass mark is 70%.
  • ITIL® (Version 5) Transformation
    The exam is 90 minutes long, 40 multiple choice questions. This is an open book exam. Pass mark is 70%.
  • Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame.

Follow-On Courses

The following courses are recommended for further study: