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ITIL® (Version 5) Transformation – Including Exam

This module equips candidates with guidance to transform the way organizations work by balancing governance, execution, and continual learning. Aligned with ITIL® guidance, it provides practical direction to help align people, processes, and technology, ensuring transformations deliver measurable value and build resilience across the enterprise.

The courseware and exam are currently only available in English.

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

GK# 831025 Vendor# ITIL5T
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Who Should Attend?

This course is aimed at:

  • Sponsors and owners of transformation initiatives, responsible for leading change.
  • Professionals involved in delivering transformation work, to understand what needs to be done.
  • Professionals impacted by transformation, to understand the support and engagement they can expect.
  • Consultants supporting organisations through transformation initiatives.

We would recommend you have completed at least one of the advanced ITIL® modules prior to attending this class. This isn’t a pre-requisite but will provide you with more context to get the most out of this training.

What You'll Learn

After you complete this course, you will be able to:

  • Ensure managerial and governance capabilities are fit for purpose and support the organization’s desired ways of working.
  • Formalise and streamlines organisational capabilities with clearer accountabilities and responsibilities.
  • Improve the performance of specific parts of the Service Value System (SVS), such as individual practices or tool usage, while considering all four dimensions of service management.
  • Improve the performance of the overall SVS by supporting collaboration across stakeholders and value streams.

Course Outline

Module 1: Introduction to ITIL® Transformation

  • 1.1 Key concepts of ITIL®
  • 1.2 Key concepts of ITIL® Transformation

Module 2: The ITIL® Transformation Model

  • 2.1 Layers, stages, steps, and contextual adaptation in transformation
  • 2.2 End-to-end examples

Module 3: Transformation patterns

  • 3.1 Introduction to transformation patterns
  • 3.2 Initiation patterns
  • 3.3 Governance patterns
  • 3.4 Execution patterns

Module 4: Measurement, learning, and synthesis

  • 4.1 Tools, methods and techniques
  • 4.2 Measurement and evidence
  • 4.3 Learning and knowledge transfer

Module 5: ITIL® and AI

  • 5.1 Transformation in the AI context
  • 5.2 AI governance

Module 6: ITIL® and other frameworks

  • 6.1 ITIL® and DevOps
  • 6.2 ITIL® and PRINCE2®

Prerequisites

The candidate must have passed one of the below certifications:

Related Certifications

Recommended preparation for exam(s):

  • ITIL® (Version 5) Transformation

The exam is 90 minutes long, 40 multiple choice questions.
Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame

Follow-On Courses

The following courses are recommended for further study: