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ITIL® (Version 5) Strategy – Including Exam

This module equips candidates to act with clarity and confidence by aligning technology investments with business strategy and outcomes, in line with ITIL® guidance. It helps ensure that digital products and services deliver measurable value while embedding a culture of trust, agility, and continual value co-creation in a rapidly evolving environment.

The courseware and exam are currently only available in English.

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

GK# 831024 Vendor# ITIL5SL-S
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Who Should Attend?

This course is aimed at:

  • Leaders with strategic responsibility at all levels of the organization.
  • Professionals with tactical responsibility for implementing strategy.
  • Professionals with operational responsibility for supporting strategic objectives.

What You'll Learn

After you complete this course, you will be able to:

  • Ensure strategic capabilities are fit for purpose and support the organization’s vision and mission.
  • Formalize and develop existing strategic capabilities with clearer governance and communication.
  • Improve the performance of key parts of the Service Value System (SVS), particularly governance, while considering all four dimensions of service management.
  • Provide clarity and confidence to make balanced, sustainable decisions while maintaining focus on purpose and values.

Course Outline

Module 1: Key ITIL® terms and definitions

  • 1.1 Key concepts of ITIL®
  • 1.2 Key concepts of ITIL® Strategy
  • 1.3 Strategy across the ITIL® Four Dimensions

Module 2: The ITIL® Strategy Management Model

  • 2.1 Introduction to the ITIL® Strategy Management Model
  • 2.2 Strategy development
  • 2.3 Strategy implementation
  • 2.4 Sustainable strategy management

Module 3: Strategic capabilities

  • 3.1 Leadership
  • 3.2 Communication
  • 3.3 Innovation
  • 3.4 AI governance
  • 3.5 Organizational Change Management (OCM)
  • 3.6 Digital ethics
  • 3.7 Complexity thinking
  • 3.8 Portfolio management
  • 3.9 Risk management
  • 3.10 Sustainability

Module 4: ITIL® and other frameworks

  • 4.1 ITIL® and DevOps
  • 4.2 ITIL® and PRINCE2

Prerequisites

The candidate must have passed one of the below certifications:

Related Certifications

Recommended preparation for exam(s):

  • ITIL® (Version 5) Strategy

The exam is 90 minutes long, 40 multiple choice questions.
Exam vouchers are provided with this course. These will be valid for 12 months. You will need to schedule your exams within this time frame.

Follow-On Courses

The following courses are recommended for further study: