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Workspace ONE UEM Apple Device Management (OWOADM)

Manage Apple devices smarter with Workspace ONE UEM

This course provides a high-level overview of Workspace ONE UEM as a comprehensive management solution for macOS and iOS devices, including application distribution, integration with Apple services, managing devices with profiles, and more.

GK# 845006 Vendor# OWOADM
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Who Should Attend?

Administrators who manage Apple devices.

What You'll Learn

After completing this course, you should be able to:

  • Gain a high-level understanding of the core features and functionalities of Workspace ONE UEM, including features that support Apple device management.
  • Learn how Workspace ONE utilizes and enhances Apple’s MDM framework to support device management for macOS and iOS.
  • Discuss basic navigation and user and group administration in the Workspace ONE console.
  • Describe how Workspace ONE UEM integrates with Apple’s core services in Apple Business Manager.
  • Explore the key features of Intelligent Hub, such as unified app catalog, self -service support options, and end user notification.
  • Understand the basic premise of what a profile is and how it relates to Apple devices
  • Learn about implementing desired state management for Apple devices using Declarative Device Management.
  • Learn about the mechanisms available in Workspace ONE UEM for updating the operating system on Apple devices.
  • Gain a high-level understanding of the options available in Workspace ONE UEM for troubleshooting device and application management issues.
  • Discuss the various methods for collecting devices logs.
  • Describe the features and functionality of Workspace ONE Assist.
  • Explore common issues and how to troubleshoot them.

Course Outline

  1. Course introduction
    • Introductions and course logistics
    • Course objectives
  2. Introduction to Apple device management with workspace ONE
    • Introduction to Workspace ONE UEM
    • Apple management in Workspace ONE UEM
    • Enhancing Apple management with the Omnissa Platform
  3. Workspace ONE UEM Console Administration
    • Navigating and customizing the console
    • Workspace ONE UEM Console foundations
    • Workspace ONE UEM accounts
  4. Integrating Workspace ONE with Apple services
    • Introduction to Apple Services
    • Integrating Apple Business Manager with Workspace ONE UEM
    • Automated Device Enrollment
    • App and content development with VPP
  5. Workspace ONE Intelligent Hub and hubcli
    • Introduction to Intelligent Hub
    • Configuring Hub Services
    • Sensors and scripts with Intelligent Hub
    • Intelligent Hub hubcli
  6. Using profiles for Apple device management
    • Introduction to Workspace ONE profiles
    • Profiles for Apple devices
    • Declarative Device Management
    • Creating a profile in Workspace ONE
  7. Operating System update management for Apple devices
    • Introduction to macOS and iOS updates
    • OS update management in Workspace ONE UEM
    • Device Updates dashboard
    • Software Update Enforcement
    • OS updates with the Intelligent Hub hubcli
  8. Troubleshooting Apple devices in Workspace ONE UEM
    • Introduction to troubleshooting in Workspace ONE UEM
    • Troubleshooting in the console
    • Device troubleshooting
    • Workspace ONE Assist
    • Troubleshooting common issues
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Prerequisites

Recommended:

  • A base understanding of Workspace ONE UEM.
  • A background in End-User Computing.
  • Experience with Apple macOS and/or iOS devices.