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WEBEX Calling Overview for Government v1.0 (WEBEX-CALL-OVERVIEW-GOV)

This one-day, instructor-led course provides a detailed introduction to Webex Calling, focusing on applications within State and Federal Governments. Designed for a broad audience, including Executives, Managers, Administrators, Engineers, and Helpdesk personnel, the course demystifies the deployment, implementation, and support mechanisms of Webex Calling.

Course Highlights:

  • Webex Calling Overview: Explore Webex Calling's core capabilities and its role in government communication strategies.
  • Multi-Tenant Architecture: Understand effective strategies for importing users and phones within Webex Calling's multi-tenant setup.
  • Device Support and Migration: Learn about supported devices and guidance on migrating existing devices to the Webex environment.
  • PSTN Options for Government: Review PSTN options available for government agencies to facilitate external communications.
  • Government-Specific Features: Analyze features tailored to meet the unique requirements of government use, enhancing security and compliance.
  • Live Demonstration: Conclude with a live demonstration of the Webex Calling environment, offering practical insights and operational knowledge.
GK# 860069 Vendor# WEBEX-CALL-OVERVIEW-GOV
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Who Should Attend?

This course is designed for professionals in government sectors responsible for communication systems and strategies, including:

  • Executives and Managers: Understand the impact of Webex Calling on organizational communication strategies.
  • Administrators and Engineers: Manage and deploy communication technologies effectively.
  • Helpdesk Personnel: Support the day-to-day operations of Webex Calling.

What You'll Learn

Course objectives:

  • Webex Calling for Government Overview and Initial Configuration
  • Webex Calling Introduction and Capabilities
  • Network Requirements for Phones and Devices
  • Introduction to Webex Control Hub Administration
  • Adding Users and Devices to Webex Calling
  • In - Depth Exploration of Webex Calling Features for Government

Course Outline

Module 00: Course Introduction

Module 01: Webex for Government Overview

  • Lesson 1: Webex Product Overview for Government Deployment
  • Lesson 2: Webex Calling for Government Overview
  • Lesson 3: Webex Meeting for Government Overview
  • Lesson 4: Webex Hybrid Services and Integrations for Government
  • Lesson 5: Webex Messaging for Government Overview
  • Lesson 6: Webex Control Hub Monitoring for Government Overview
  • Module Summary

Module 02: Webex Calling for Government Overview

  • Lesson 1: Webex Calling for Government Overview
  • Lesson 2: Webex Calling Differentiators for Government Deployment
  • Lesson 3: Hybrid Webex Calling Use Cases for Government
  • Module Summary

Module 03: Adding Phones and Devices for Government Deployment

  • Lesson 1: Adding a User Assigned Phone for Government
  • Lesson 2: Adding a Personal Collaboration Device for Government Use
  • Lesson 3: Common Area Phone Deployments for Government Spaces
  • Lesson 4: Deploying a Shared Collaboration Device in Government Settings
  • Module Summary

Module 04: Configuring Webex Calling Settings and Features for Government

  • Lesson 1: Feature Overview for Government
  • Lesson 2: Webex Calling - Service Settings for Government
  • Lesson 3: Webex Calling - Client Settings for Government
  • Lesson 4: Auto Attendant for Government
  • Lesson 5: Call Park Extension & Call Park Group for Government
  • Lesson 6: Call Pickup for Government
  • Lesson 7: Call Queues for Government
  • Lesson 8: DECT Network for Government
  • Lesson 9: Hunt Groups for Government
  • Lesson 10: Single Number Reach for Government
  • Lesson 11: Paging Groups for Government
  • Lesson 12: Hoteling for Government
  • Lesson 13: Hotdesking for Government
  • Lesson 14: Virtual Extensions for Government
  • Lesson 15: Virtual Lines for Government
  • Lesson 16: Shared Line for Government
  • Lesson 17: Voicemail Group for Government
  • Lesson 18: Announcement Files for Government
  • Lesson 19: Executive Assistant for Government
  • Lesson 20: Other Call Features for Government
  • Module Summary

Module 05: Voice Queues for Government

  • Lesson 1: Webex Voice Queues for Government Overview
  • Lesson 2: Webex Voice Queues Features for Government
  • Lesson 3: Voice Queues Configuration for Government
  • Lesson 4: Agent and Supervisor Experience for Government
  • Lesson 5: Customer Experience Essentials (Add-On)
  • Module Summary

Module 06: Monitoring, Analytics, and Troubleshooting with Webex Control Hub

  • Lesson 1: Webex Calling Monitoring, Analytics, and Troubleshooting Overview
  • Lesson 2: Webex Sites Status
  • Lesson 3: Webex Calling Alerts and Webhooks
  • Lesson 4: Webex Analytics > Calling
  • Lesson 5: Webex Analytics - Calling Media Quality
  • Lesson 6: Webex Analytics - Calling Detailed Call History
  • Lesson 7: Webex Analytics - Call Queue Stats
  • Lesson 8: Webex Analytics - Call Queue Agent Stats
  • Lesson 9: Webex Analytics - Live Queue Stats
  • Lesson 10: Webex Analytics - Calling Auto-Attendant
  • Lesson 11: Webex Troubleshooting
  • Lesson 12: Webex Calling Reporting
  • Module Summary

Vendor Credits

This course can be purchased with Cisco Learning Credits (CLCs).