ITIL® in Action: Mastering Change Management
Exclusive - Learn the concepts, principles, activities, and techniques to manage a high-volume of change in a predictable, repeatable way.
AXELOS has confirmed Global Knowledge was the leading provider of certified ITIL training and exams in 2017 across their 1,500 global partners
In this course, you will be immersed in the concepts, techniques, and activities associated with conducting, establishing, and managing a high volume of change in a modern-day IT environment. This course focuses on defining different aspects of change management in an IT environment using a real-world case study about an organization experiencing changes that are common to IT organizations. This course blends aspects of ITIL® and Six Sigma to describe how to set a realistic scope for a change management process, how to define and use standard changes, how to conduct a change advisory board for normal changes, and how to effectively manage and minimize emergency changes. Through a collection of several real-world exercises, you’ll learn how to manage different aspects of change in an IT organization.
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