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Microsoft Dynamics 365

Learn to implement Microsoft Dynamics 365

Dynamics 365 promises to turn relationships into revenue, but are your teams leveraging all it has to offer to achieve those results? Have you customized its framework to create powerful workflows? Is your sales team efficiently managing their pipeline, leads and opportunities? Is your customer service team able to track and promptly resolve customer requests? If not, we can teach you how to effectively implement and utilize Microsoft Dynamics 365 to close more deals and turn more customers into evangelists.

Our hands-on customization, sales and customer service courses are offered as public classes for individuals to attend in person or virtually from anywhere in the world. If you have a team with specific needs, we offer private classes that can be tailored to your objectives and delivered at your location.

Dynamics 365 Courses and Certifications

Dynamics 365 for Sales

Gain detailed hands-on experience of the sales features and components of Dynamics 365.

Dynamics 365 for Customer Service

Gain detailed hands-on experience of the service features and components of Dynamics 365.

Dynamics 365 Customization and Configuration

Gain detailed hands-on experience of setting up, customizing, configuring and maintaining the CRM components of Dynamics 365.

Introduction to Dynamics 365 (coming soon)

Learn how to start working with CRM and all its features through a series of comprehensive labs.

Dynamics 365 Fast Track for Developers (coming soon)

Gain a detailed hands-on experience of setting up, customizing, configuring, maintaining, developing and extending the CRM components of Dynamics 365.

MCSE: Business Applications Certification

  • Dynamics 365 for Sales: Exam MB2-717
  • Dynamics 365 for Customer Service: Exam MB2-718

MCSA: Dynamics 365 Certification

  • Dynamics 365 Customization and Configuration: Exam MBS-716

 

Choose how to learn

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In Person

On-Demand

Self Paced

Blended Live

Best of ILT and On-Demand

Global Knowledge puts you in control of your Dynamics 365 learning

To get the most from your training investment, let Global Knowledge create your team's Microsoft Dynamics 365 training plan. Select your course and get started today!

Enroll Now

For additional assistance:ChatCall 800-268-7737