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Cisco Contact Center technologies provide superior customer experience while managing high-volume customer inquiries from multiple communication channels including voice, email, chat, and social media. Intelligent distribution and advanced capabilities maintain high customer service levels and high staff productivity.

Highly skilled support engineers are required to effectively design, deploy, configure, and troubleshoot these systems to effectively manage customer inquiries, maintain customer satisfaction, and ensure system continuation.

The courses below allow you to understand and implement these Cisco Contact Center technologies:


Unified Contact Center Express


Unified Contact Center Enterprise


Unified Intelligence Center


Unified Email and Web Interaction Manager


View the complete Cisco Contact Center curriculum.