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Identify the skills and competencies needed to move your organization forward.

In these times of rapid and constant change, you need confidence that your training dollar is being invested where it will have the greatest impact. Deploying ad hoc learning initiatives that are disconnected from business and individual development needs is a quick path to irrelevant and low-impact solutions.

Our needs assessment methodology helps you answer these key questions:

  • What are the business objectives and strategic goals of your organization?
  • What behaviour and performance is needed to accomplish those business goals?
  • What skills and competencies are required to change behaviour and improve performance?
  • What are the optimal formal and informal learning approaches for developing new skills?
  • What changes are required in the work environment to support new skills and behaviour?


Needs Assessment Methods

Our needs assessments define the gaps between desired and actual performance, competencies and skills. Our methods involve collecting the appropriate data to create models of desired skills and then assessing current skills against that model. To do that, we use a variety of data collection and analysis methods: 

  • Focus groups
  • Interviews
  • Performance observation
  • Document review
  • Data analysis
  • Use case scenarios
  • Task analysis
  • Competency model development
  • Assessment instrument development
  • Persona analysis


T-Shaped Approach to Needs Assessment 

Global Knowledge uses a T-shaped approach to identifying skills and needs.

The skills on the horizontal axis represent competencies that apply across a number of work situations and include personal effectiveness, teamwork, communication and problem solving that contribute to organizational effectiveness. 

The vertical skills represent deep task-based and functional competencies. These specialized skills are required for high-level performance in a specific job or role.



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