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This white paper addresses the TOGAF® framework and a high-level overview of the key business analysis techniques that IT professionals would benefit from to achieve IT results and establish a valued partnership with the business.

When designing a structured business analyst interview, it’s crucial to have a goal in mind, a clear set of questions planned, and an understanding of how those questions may deviate from the intended goal.

This paper is a high level, moderately technical understanding of Hyper-Converged Infrastructures (HCI). IT managers, data center architects, and administrators alike may find this information helpful in their pursuit to simplify the data center and improve application performance.

Discuss the available infrastructure components of Google Cloud Platform and how they provide a powerful and flexible foundation on which to build your applications.

Examine the evolution from physical servers to VMs to containers and the driving factors of this change. Review the container management solutions on AWS.

Can social media replace an IT service desk? It offers new ways to connect with customers and users, but it can hurt business and productivity, reduce customer satisfaction

Organizational agility means the ability to adapt swiftly to these changes. This brief examines how cloud (social, mobile, analytics) improves agility, and what it means to your business.

The top three reasons for moving to the cloud are efficiency, agility and innovation. Resource pooling makes cloud computing both appealing and dangerous. Managing cloud’s built-in risks can help you achieve its benefits.

A key benefit of cloud computing is on-demand self-service. Successful IT leaders know that usage-based IT can quickly become more expensive than what it replaces.

Today, with cloud computing, many key IT metrics are not aligned to the business goals of the customers they serve, incenting the wrong behavior in IT.