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The (MAP) Toolkit is a free inventory, assessment, & reporting tool from that helps you assess your current IT infrastructure & determine gaps in product.

Through the use of automation, compliance, self-service portal, and standardization, Microsoft's System Center Service Manager can support ITIL.

Explore how Microsoft Office 365 works, and then discover what steps your organization should choose to implement an infrastructure that is completely driven by it.

Enable your personnel to gain the IT and business skills that the mandates for a more secure and responsive government demand.

In this white paper on IT service management, discover the most common barriers you will face when implementing knowledge management and how to overcome them.

Rich Hummel discusses about Cisco's security solutions and how Cisco's acquisition of Sourcefire has changed the security landscape. Learn more here.

Learn about the five major security concerns with mobile payment systems before you link your finances to a mobile device for payments. Download your copy!

IT Operations Management (ITOM) topics enable ServiceNow platform users to master subjects such as the Configuration Management Database, Event Management, Cloud Provisioning and Governance, Orchestration, Service Mapping and lay the groundwork for mature infrastructure operations management.

Management skills training on building business cases, developing competitive strategies, managing team conflict, and recruiting and interviewing employees.

A zero day exploit is an attack that was previously unknown to the target or security experts in general.