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In this excerpt from his new book, Accelerating Leadership Development, Jocelyn Bérard, Vice President, Leadership and Business Solutions, Global Knowledge, examines the importance of communication in an organization and present practical concepts for leaders to apply easily.

ITIL implementation initiatives fail when all three enablers aren’t factored in: people, process, and technology. The most important enabler is people.

The Cybersecurity Glossary of Terms contains definitions to help you uncover knowledge areas in which you excel and where you want to expand. Read here.

Learn how to develop a questioning outlook and quality standards that will help you make more effective decisions.

The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT service management from end-to-end.

Cisco Identity Services Engine is an access control policy platform that enhances infrastructure security. Learn about training and certification today.

Free websites and apps track your personal data; find tips to protect yourself online.

Discover how the fundamental elements of a requirement give rise to its intrinsic value. Understanding the very nature of those elements is essential to eliciting, planning, analyzing, communicating, and managing them.

Learn 10 common ways that malicious code can penetrate your network.

Learn how to configure IP Multicast with Multiprotocol Label Switching (MPLS) and how to add encryption for Multicast with the Group Encrypted Transport VPN (GETVPN).