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Shifting Customer Preferences and Organizational Agility

Decision Brief | Feb. 12, 2015

Organizational agility means the ability to adapt swiftly to these changes. This brief examines how cloud (social, mobile, analytics) improves agility, and what it means to your business.

Cloud Computing Risk Management: Trust but Verify

Decision Brief | April 23, 2013

The top three reasons for moving to the cloud are efficiency, agility and innovation. Resource pooling makes cloud computing both appealing and dangerous. Managing cloud’s built-in risks can help you achieve its benefits.

Five Steps to Improve Cloud Computing Financial Management

Decision Brief | April 22, 2013

A key benefit of cloud computing is on-demand self-service. Successful IT leaders know that usage-based IT can quickly become more expensive than what it replaces.

Focus on a Balanced Portfolio of Metrics for Cloud Computing

Decision Brief | April 08, 2015

Today, with cloud computing, many key IT metrics are not aligned to the business goals of the customers they serve, incenting the wrong behavior in IT.

How to Make Change Management Your Cloud Computing and DevOps On-Ramp

Decision Brief | April 18, 2013

This brief explains how to use proven industry and operations (I&O) standard changes as templates for continuous cloud computing deployment and DevOps.

The ITIL® Mission Statement: Key to Better Services

Decision Brief | June 17, 2013

Investments in ITIL made by IT I&O leaders often show few results, raising questions about the value of ITIL and the quality of leadership.

Getting There Faster - Accelerating Leadership Development

Webinar – Recorded | Oct. 01, 2013

Learn how to accelerate leadership development in our webinar.

Can Use Cases Really be Used in an Agile Environment?

Webinar – Recorded | Oct. 17, 2013

Learn is uses cases can really be used in an Agile environment in our webinar.

The Business Analyst in an Agile Environment

Webinar – Recorded | Feb. 19, 2014

Learn more about the role of a business analyst in an Agile environment in our webinar.

Business Requirements Scoping Techniques

Webinar – Recorded | March 01, 2014

Discover business requirements scoping techniques in our webinar.