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Boost your customer service skills by learning how to provide excellent quality service, and deal effectively with customer issues.

This is a 3-day instructor-led course intended for system engineers and customers who will be deploying and administering advanced Packaged Contact Center Enterprise functionality. This course is eligible for 30 Continuing Education Credits (ILT Modality).

Microsoft Visio provides an intuitive, customizable tool to easily create a professional-looking visual product by using its extensive gallery of shapes.

Successful completion of Microsoft Visio course, students will be able to manage an existing Microsoft Project 2019/O365 project plan.

DCUCAI, Administering Cisco Data Center Unified Computing System with Intersight is a 4-day instructor-led course. In this Cisco UCS server training course, you will become experienced with the administration and troubleshooting of Cisco Unified Computing System (UCS...

This 4-day training teaches engineers and technical personnel to deploy, operate and optimize Cisco SD-WAN in enterprise and Service Provider environments.

This course is designed to provide students with the foundational knowledge required to work with SRX Series devices. Attend a Virtual Class from anywhere.

SIP Trunk Operations (DTSIP) is a 5-day instructor-led course that is intended for Cisco collaboration administrators who need to understand the features and functionality of the SIP protocol, as implemented in Cisco’s Collaboration deployments. The course begins wit...

Make the right hiring decisions with confidence using the latest techniques in competency-based behavioral interviewing. Virtual Classroom Live

Discover how to handle customers in a way that builds a foundation of trust and feedback. Underst and meet their needs is the first and last steps to success.