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In this excerpt from his new book, Accelerating Leadership Development, Jocelyn Bérard, Vice President, Leadership and Business Solutions, Global Knowledge, examines the importance of communication in an organization and present practical concepts for leaders to apply easily.

ITIL implementation initiatives fail when all three enablers aren’t factored in: people, process, and technology. The most important enabler is people.

The Cybersecurity Glossary of Terms contains definitions to help you uncover knowledge areas in which you excel and where you want to expand. Read here.

Learn how to develop a questioning outlook and quality standards that will help you make more effective decisions.

This course provides general information on ITSM supporting applications, such as Configuration Management, Knowledge Management, ITSM Professional applications.

In today's volatile and challenging business environment, you have to build successful work relationships and interact with people in a positive way to achieve your organizational goals. Now, discover the basic competencies critical to solid work relationships-and ca...

Cisco Identity Services Engine is an access control policy platform that enhances infrastructure security. Learn about training and certification today.

Free websites and apps track your personal data; find tips to protect yourself online.

Discover how the fundamental elements of a requirement give rise to its intrinsic value. Understanding the very nature of those elements is essential to eliciting, planning, analyzing, communicating, and managing them.

In this training course, you will be introduced to Java EE frameworks, specifications, and application programming interfaces (APIs) for JBoss Enterprise Application Platform 6 (EAP6). Enroll with Global Knowledge today.