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Advanced Contact Center Express Scripting Labs (ACCXSL) is a 5-day instructor-led, lab-intensive course intended for experienced Unified Contact Center Express (CCX) administrators who need in-depth knowledge advanced scripting techniques using complex script steps t...

The Cisco Prime® Network Registrar (PNR) Version 8.x/9.x instructor-led course provides you with the advanced knowledge and skill sets required to successfully deploy, maintain, and troubleshoot Cisco Prime Network Registrar in a typical network environment. You will...

Enroll today in CN212: Mirantis Kubernetes Engine (MKE) (On Demand), Mirantis Training. Vendor certified training from Global Knowledge.

Field Service Management (FSM) Implementation ServiceNow ® Field Service Management (FSM) helps companies efficiently manage location-based work tasks.

Learn how to find common ground, calm emotions and forge a productive path forward, so you can lead a difficult customer to a better outcome. Live virtual classes.

Apply important principles and skills you can use as a technical customer service representative. Live virtual classes. Group training available.

This instructor-led Listening Skills Training will show how to become a better listener by demonstrating your listening skills build either barriers or bridges.

Building a successful, high performance team is about more than finding a group of people with the right mix of professional skills.

In this training you will learn to analyze your audience, organize writing, and employ effective persuasive techniques, so that your writing makes an impact.

The purpose of the Art of Influencing Others training is to teach the skills you need so that others will want to grant you the power to affect outcomes.