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This 3-day ITIL® 4 Specialist: Collaborate, Assure and Improve training course compiles for the candidates the understanding of the key concepts, principles, value and challenges of ITIL 4’s five management practices, namely, the ITIL 4 Relationship Management Practi...

New – Prevent stress from taking over. This live class helps participants to recognize stress, how we place pressure on ourselves, and how to prevent it.

In this white paper on IT service management, discover the most common barriers you will face when implementing knowledge management and how to overcome them.

This course gives you training on how to design, deploy, configure, and manage your Cisco Software-Defined WAN (SD-WAN) solution in a large-scale

Rich Hummel discusses about Cisco's security solutions and how Cisco's acquisition of Sourcefire has changed the security landscape. Learn more here.

ServiceNow Discovery Fundamentals course is for customers, partners, employees who implement and administer features, functions, data associated with Discovery.

Learn about the five major security concerns with mobile payment systems before you link your finances to a mobile device for payments. Download your copy!

For smaller companies, configuring a dial plan to account for variations in dialed numbers is often not a problem. However, companies that are larger and more global in nature encounter a number of issues when designing their dial plan approach.

This two-day course is designed to provide students with MPLS-based Layer 2 virtual private network (VPN) knowledge and configuration examples.

Projects are a social endeavor. Traditional project management approaches have shied away from the social advantages a more agile project environment brings. By nature, we are storytelling, pattern seeking and social people. We need colocation to shine truly in a project environment.