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In this excerpt from his new book, Accelerating Leadership Development, Jocelyn Bérard, Vice President, Leadership and Business Solutions, Global Knowledge, examines the importance of communication in an organization and present practical concepts for leaders to apply easily.
ITIL implementation initiatives fail when all three enablers aren’t factored in: people, process, and technology. The most important enabler is people.
Learn how to develop a questioning outlook and quality standards that will help you make more effective decisions.
Certification
The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT service management from end-to-end.
Free websites and apps track your personal data; find tips to protect yourself online.
Discover how the fundamental elements of a requirement give rise to its intrinsic value. Understanding the very nature of those elements is essential to eliciting, planning, analyzing, communicating, and managing them.
Learn 10 common ways that malicious code can penetrate your network.
Learn how to configure IP Multicast with Multiprotocol Label Switching (MPLS) and how to add encryption for Multicast with the Group Encrypted Transport VPN (GETVPN).
Global Knowledge has been confirmed as the world’s leading provider of certified ITIL® training and exams by AXELOS, the certification body over ITIL.
Global Knowledge, has partnered with Qufaro, operator of the United Kingdom's Extended Project Qualification (EPQ) to provide apprenticeship training.