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ITIL implementation initiatives fail when all three enablers aren’t factored in: people, process, and technology. The most important enabler is people.
Learn how to develop a questioning outlook and quality standards that will help you make more effective decisions.
Certification
The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT service management from end-to-end.
Free websites and apps track your personal data; find tips to protect yourself online.
Discover how the fundamental elements of a requirement give rise to its intrinsic value. Understanding the very nature of those elements is essential to eliciting, planning, analyzing, communicating, and managing them.
Learn 10 common ways that malicious code can penetrate your network.
Learn how to configure IP Multicast with Multiprotocol Label Switching (MPLS) and how to add encryption for Multicast with the Group Encrypted Transport VPN (GETVPN).
This white paper will bring you up to speed on what DevOps is, how it can help IT deliver value to the business, and position the IT organization to keep up with business demand for change.
Big data is getting bigger. Companies like IBM are rising to meet the challenge. Learn more about initiatives like the OpenPower Foundation and open source programs like Linux that improve your processing capabilites.
Discover the essentials of effective negotiations including the process, the different styles, and the communication elements that can affect the outcome.