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Discover how to handle customers in a way that builds a foundation of trust and feedback. Underst and meet their needs is the first and last steps to success.

Learn good financial judgment in order to be grounded in the tools of finance and deepen your financial decision-making skills. Live virtual class.

Identify what really motivates technical people to excel at work in management skills. Make the transition from technical expert to people management.

Learn how to find common ground, calm emotions and forge a productive path forward, so you can lead a difficult customer to a better outcome. Live virtual classes.

Apply important principles and skills you can use as a technical customer service representative. Live virtual classes. Group training available.

In this course you will work through the key challenges of a virtual meeting, as you explore your role as a facilitator in a variety of virtual group situations

Managers, team leaders and team members who want to learn how to prepare, facilitate, and conduct team meetings with more impact.

Managing Time & Tasks training course you will learn how to increase your personal effectiveness by using time management techniques that fit your personality.

This course is designed for system engineers involved in the day-to-day interaction with the Cisco Unified Contact Center Enterprise (CCE) product.

Learn and practice foundational management skills and prepare for the AMA Certified Professional in Management™ exam. Certified Professional in Management Exam.