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Getting work done through others is a special challenge, but it is a skill that can be learned and mastered. The ability to thoughtfully delegate tasks involves four major functions: planning, organizing, motivating, and controlling. Delegation Skills for Leaders dis...

This course covers preparing identity and device infrastructure with Microsoft Entra ID, enrolling and configuring devices, managing applications, and protecting endpoints and data. Students also explore automation with PowerShell and Microsoft Graph, AI-assisted man...

Participants will learn how to plan, configure, deploy, manage, and troubleshoot Microsoft Teams-based collaboration systems, including Teams Phone, Microsoft Teams Rooms, Teams Premium, and other certified devices. Learners will engage in hands-on labs and real-worl...

This 3-day course combines the key concepts, principles, values, and challenges of the five ITIL® 4 management practices below: Service Desk Incident Management Problem Management Service Request Management Monitoring & Event Management It is intended to provid...

This AIOps Foundation course aims to cover the origins of AIOps including the history behind the term, patterns that preceded it and the technology context in which it has evolved. Learners will gain an understanding of the processes of combining big data analytics,...

This 4-day course equips learners with the skills to design and implement end-to-end analytics solutions using Microsoft Fabric. Participants explore the platform’s capabilities, progressing through data ingestion and preparation, semantic modelling, and delivering i...

Exclusive – In this course we will cover the foundations and advanced concepts surrounding the integrity of data in modern management systems. In today's digital age, the importance of data integrity cannot be overstated. As data becomes increasingly central to business operatio...

Exclusive – Learners will identify the unique characteristics and challenges of AI/ML projects, understand common AI/ML terminology, evaluate and mitigate AI-specific risks, and lead and communicate effectively with cross-functional teams as well as key business stakeholders. Us...

Exclusive – As artificial intelligence becomes increasingly embedded in critical systems, managing its risks is no longer optional—it’s essential. This two-day, hands-on course is designed to equip AI practitioners, cybersecurity professionals, risk managers, and compliance lead...

In this course, learners focus on deploying and configuring contact center environments, including embedded and standalone modes, connecting data sources and third party Contact Center as a Service (CCaaS) solutions, and enabling Copilot and agent capabilities that e...