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New – This course will give you more confidence in your ability to handle problems as they arise, and be able to assess the impact of possible solutions.

Learn how to positively represent yourself and your organization in a business setting.

Make the right hiring decisions with confidence using the latest techniques in competency-based behavioral interviewing. Virtual Classroom Live

Discover how to handle customers in a way that builds a foundation of trust and feedback. Underst and meet their needs is the first and last steps to success.

Apply important principles and skills you can use as a technical customer service representative. Live virtual classes. Group training available.

This instructor-led Listening Skills Training will show how to become a better listener by demonstrating your listening skills build either barriers or bridges.

Building a successful, high performance team is about more than finding a group of people with the right mix of professional skills.

The purpose of the Art of Influencing Others training is to teach the skills you need so that others will want to grant you the power to affect outcomes.

Improve your decision-making capabilities through critical thinking, structured reasoning, and creative problem analysis. Learn how to be an inventive, logical decision maker by understanding the principles behind critical thinking. Enroll now at Global Knowledge!

Learn how to develop positive relationships at work and cultivate an environment based on trust and unite around a common missions in this virtual classroom.