Search

The ITIL 4 Specialist: Sustainability in Digital & IT module is for anyone looking to understand the role that IT and digitally enabled services have in relation to the environment, whilst exploring opportunities to positively impact it. Based on the ITIL 4 frame...

This 3-day course combines the key concepts, principles, values, and challenges of the five ITIL® 4 management practices below: Service Desk Incident Management Problem Management Service Request Management Monitoring & Event Management It is intended to provid...