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Discover the most in-demand & valuable certifications for the long term in the following industries: IT, Security, Networking, Project Management & Big Data.

Gain the understanding you need to implement ITIL with instructions and tips for important steps and methods for evaluating your existing processes.

The ITIL® 4 IT Asset Management module is structured and aligned around the ITIL® framework and the ITIL® Practice Guides. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in...

Michael Scarborough and Ryan Ballmer, co-authors of Global Knowledge ITIL courseware, discuss the difference between ITIL Capability courses and ITIL Lifecycle courses.

ITIL implementation initiatives fail when all three enablers aren’t factored in: people, process, and technology. The most important enabler is people.

Learn the ITIL® concepts of accountability, boundaries, and consistency (the ABCs) and discover how ITIL helps establish, manage, and maintain the ABCs.

Defining and Simulating ITIL® Processes Using IBM WebSphere Business Modeler Advanced. Our expert tackles this and many other questions regarding ITIL.

The certification and exam guide discusses the benefits of having a ITIL certification with each level and tips for the ITIL certification exams.

This 3-day course combines the key concepts, principles, values, and challenges of the five ITIL® 4 management practices below: Service Desk Incident Management Problem Management Service Request Management Monitoring & Event Management It is intended to provid...

The business and customers are looking to IT service providers to be more responsive, delivering more frequent service changes with higher quality.