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Change is normal. You are responsible for your own productivity and that of your staff. Your day-to-day dealings may now include colleagues, your boss, and senior management who have different interests and viewpoints. This course will equip you with proven superviso...

New – ON-DEMAND: Learn how to prepare for negotiations, negotiate effectively, overcome resistance, and reach favorable agreements.

Discover how to handle customers in a way that builds a foundation of trust and feedback. Underst and meet their needs is the first and last steps to success.

Apply important principles and skills you can use as a technical customer service representative. Live virtual classes. Group training available.

Coaching employees addresses performance objectives and helps unleash the potential within each person.

Exclusive – Are you a Project Manager navigating the waves of change in today’s dynamic business environment? Discover how mastering estimation techniques can set you apart and drive your projects to success. Join our exclusive session, inspired by the latest industry trends and...

Resource management is always an issue in any project, especially when the stakeholders from whom we need time have operational duties to perform. If our requirements team was at our disposal 100 percent, always completed activities on target, and worked a full eight hour day without distraction or a loss of productivity, then estimating time would be simple. Here, we explore standard approaches to time estimation, the dangers of multi-tasking, and estimation alternatives, which consider work habits and productivity norms.

Exclusive – Learn the tools and techniques you need to elevate your technical communication skills and ensure effective communication.

The purpose of the Art of Influencing Others training is to teach the skills you need so that others will want to grant you the power to affect outcomes.

The Leading Virtual Teams Training course in Global Knowledge is a one-day interactive class that positions managers of a remote workforce for success.