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To achieve success, technical professionals must have strong and flexible interpersonal and communication skills in addition to their technical abilities.

Mental shortcuts, bias and personal stubbornness can all lead to poor decisions. Find out how to put your personal assumptions aside to make better choices.

Discover the essentials of effective negotiations including the process, the different styles, and the communication elements that can affect the outcome.

Exclusive – Understand critical aspects of a consulting engagement, emphasizing a collaborative problem-solving approach to the client/consultant relationship.

Customers have more choice than ever before, regardless of the industry, product, or service, and they rate their service experience on a situational basis. Providing exceptional customer service is no accident; it is a combination of focus, process, and people skill...

Regardless of goals, there’s one thing that can be said about every strategic planning process: The stakes are high. So you need to get equipped with a complete and agile toolbox of facilitation techniques and skills. How can you get the right people—and get them to...

Improve your skills to write effective sentences by identifying sentence elements. Correctly use phrases and clauses & understanding sentence classifications.

Problems caused by ineffectiveness cannot be solved with the same ineffective thinking that created them. For more than 15 years, The 7 Habits of Highly Effective People® has provided the ultimate in productivity training for thousands of people and organizations wor...

In today's volatile and challenging business environment, you have to build successful work relationships and interact with people in a positive way to achieve your organizational goals. Now, discover the basic competencies critical to solid work relationships-and ca...

How you do business is changing fast. Competition is more fierce than ever. How well you can grasp and handle data, reduce risks, and manage people, processes, and new technology is being tested daily. Prepare yourself to innovate, strategize, and lead with success....