ITIL® (Version 5) Transformation - Including Exam
- Référence ITIL5T
- Durée 3 jour(s)
Modalité pédagogique
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Modalité pédagogique
La formation est disponible dans les formats suivants:
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Classe inter à distance
Depuis n'importe quelle salle équipée d'une connexion internet, rejoignez la classe de formation délivrée en inter-entreprises.
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Classe inter en présentiel
Formation délivrée en inter-entreprises. Cette méthode d'apprentissage permet l'interactivité entre le formateur et les participants en classe.
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Intra-entreprise
Cette formation est délivrable en groupe privé, et adaptable selon les besoins de l’entreprise. Nous consulter.
Demander cette formation dans un format différent
Résumé
Haut de pageThis module equips candidates with guidance to transform the way organizations work by balancing governance, execution, and continual learning. Aligned with ITIL® guidance, it provides practical direction to help align people, processes, and technology, ensuring transformations deliver measurable value and build resilience across the enterprise.
The courseware and exam are currently only available in English.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Updated 4/2026
Company Events
These events can be delivered exclusively for your company at our locations or yours, specifically for your delegates and your needs. The Company Events can be tailored or standard course deliveries.
Prochaines dates
Haut de pagePublic
Haut de pageThis course is aimed at:
- Sponsors and owners of transformation initiatives, responsible for leading change.
- Professionals involved in delivering transformation work, to understand what needs to be done.
- Professionals impacted by transformation, to understand the support and engagement they can expect.
- Consultants supporting organisations through transformation initiatives.
We would recommend you have completed at least one of the advanced ITIL® modules prior to attending this class. This isn’t a pre-requisite but will provide you with more context to get the most out of this training.
Objectifs de la formation
Haut de pageAfter you complete this course you will be able to:
- Ensure managerial and governance capabilities are fit for purpose and support the organization’s desired ways of working.
- Formalise and streamlines organisational capabilities with clearer accountabilities and responsibilities.
- Improve the performance of specific parts of the Service Value System (SVS), such as individual practices or tool usage, while considering all four dimensions of service management.
- Improve the performance of the overall SVS by supporting collaboration across stakeholders and value streams.
Programme détaillé
Haut de pageModule 1: Introduction to ITIL® Transformation
- 1.1 Key concepts of ITIL®
- 1.2 Key concepts of ITIL® Transformation
Module 2: The ITIL® Transformation Model
- 2.1 Layers, stages, steps, and contextual adaptation in transformation
- 2.2 End-to-end examples
Module 3: Transformation patterns
- 3.1 Introduction to transformation patterns
- 3.2 Initiation patterns
- 3.3 Governance patterns
- 3.4 Execution patterns
Module 4: Measurement, learning, and synthesis
- 4.1 Tools, methods and techniques
- 4.2 Measurement and evidence
- 4.3 Learning and knowledge transfer
Module 5: ITIL® and AI
- 5.1 Transformation in the AI context
- 5.2 AI governance
Module 6: ITIL® and other frameworks
- 6.1 ITIL® and DevOps
- 6.2 ITIL® and PRINCE2®
Pré-requis
Haut de pageThe candidate must have passed one of the below certifications:
- ITIL® 4 Foundation examination
- ITIL® (Version 5) Foundation examination
Certification
Haut de pageRecommended preparation for exam(s):
- ITIL® (Version 5) Transformation
The exam is 90 minutes long, 40 multiple choice questions.
Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame.